Why is electronic customer service important?
Customers expect fast, convenient and reliable service – both through digital channels and at physical customer service points. Our electronic customer service solution (OMNI) provides a platform that offers a unified, multi-channel customer experience while significantly reducing the burden of in-person and telephone administration.
What are the advantages of digital (OMNI) customer service?
360° customer view
Based on a real-time, unified master database, it uses the same data across all channels, ensuring reliable and consistent administration.
Multi-channel access (omnichannel)
Web and mobile applications, customer portal, government portal, DÁP, KAÜ and API-based integration options, SAP, Salesforce integration
Personalised experience
AI-based recommendation system, customer profile-based service display and intelligent customer journey planning.
Fast administration
AI-based administrative support, AI-based interaction management, automatic data filling, form submission, notifications, and digital document management.
Back office integration
Connection to existing ERP, CRM, invoicing or management systems. For example, SAP and Salesforce integration.
What features does the electronic customer service system offer to support efficient administration?
- Account and data management
- Online billing and payment
- Data modification, service change, complaint handling
- Interactive customer communication (e.g. chatbot, push notifications, e-mail)
- Admin interface and reporting
What tangible business benefits does an electronic customer service solution offer?
Greater customer satisfaction
Through fast, error-free and self-service administration
Reduced customer service workload
Lower operating costs
Higher conversion and engagement
Through service based on customer preferences
Scalable microservices-based architecture
Architecture that flexibly adapts to current load, regardless of company size and industry
Contact us and start your future customer service today!
Kapcsolat
Kardos Sándor
PARTNERS
Clients
